Shinewatches.com – Slow return, broken watches.
Slow return, broken watches.Visit Website
Shinewatches.com impressed me at the beginning .I was going very good with them, fast response on my mail, quick shipping, but it was until here. I received a damagedBell& Ross Replica, and had problems with their return policy.This points ruined my opinion about this shop.
Here’s my Bell & Ross for $77 with it’s glass broken and a strange bright mark on it’s back. This is when I understood the that I will change my attitude to this site.
Usability and Design of the site:
The site’s design is average. Not bad, not very good, nothing special. The images are taken from other catalogs and brand sites, but this is a normal thing our days.
As usual, there’s only an email and a live chat with nobody there. However, this site did respond to my email within two days, which is a big achievement, compared to other customer support services out there.
As we are used to see, there was only email contact, and a live chat with nobody out there. Anyway they responded to my email in 2 days, which is a big achievement comparing to other sites.
There is a good part and a bad part. They don’t tell you anything about the shipping fee, and you might think that it’s free, but when you place your order you receive a $40 fee. However the watch was delivered in one week, so this things cover each other.
According to their policy it should be a simple exchange, but in 3 days I received a message from them.
“If an International order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement. Please send us your shipping box as our insurance company wants to inspect it. We are required to wait 28 days after the shipment date to conduct an insurance claim.”
So in a month I will only know if they will exchange my watch.
At the end:
As I said I had a good start with this site , but the final line with the quality and the return policy changed my attitude. So I can’t recommend this site to you.